Our policies

No deposit is needed. Choose a session and a time on the booking page, and a card on file holds the time. We confirm by text or email.

Please give us 24 hours' notice to cancel or move a session, by text, phone or email. There is one therapist, so a late change leaves an hour empty. If you are ill, tell us and we will move you. If you arrive late, the session still ends on time, so it may be shorter.

A session missed without notice may be charged as your confirmation says. If something came up, call us and we will talk it through.

Massage here is for adults. A companion may wait in the front room, and a child may not wait in the treatment room during a session.

If a session wasn't right for you, tell us within a few days and we'll make it right.

Tips are welcome and never expected. You can add one on the booking page or leave it on the day.

You are covered by a sheet or towel the whole time. Only the part being worked on is uncovered, and it is covered again when we move on. Undress only as far as you like, and wear loose, comfortable clothing.

Before we start we ask about the pressure you like and any area to leave alone. Tuina can be firm, so tell us at any time to go lighter or firmer. You can pause, change position or end the session whenever you like, for any reason, and we stop right away.

Arrive a few minutes early with phones on silent. Eat lightly beforehand if you can. If there is an oil or scent you would rather avoid, tell us when you book, and we will use none.

If you are pregnant, or a doctor is seeing you for something that affects how you should be touched, ask them before you book and tell us when you arrive. We do not diagnose.